Frequently Asked Questions
Everything you need to know about our premium footwear and services.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Since we stock various international brands, we recommend referring to our brand-specific conversion charts for the most accurate fit.
What is your return policy for online orders?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure shoes are tried on on a carpeted surface to avoid scuffing the soles, as damaged items cannot be accepted.
Do you offer international shipping?
Yes, Robinson's Shoes ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred carrier.
Can I have my shoes repaired through your store?
We pride ourselves on our heritage craftsmanship. We offer a professional repair and restoration service for high-quality welted footwear to help extend the life of your favorite pair.
How should I care for my leather shoes?
To maintain the longevity of your footwear, we recommend using cedar shoe trees, rotating your pairs daily, and applying high-quality wax polishes or creams to keep the leather hydrated.
Are your shoes genuine leather?
Yes, we specialize in premium footwear crafted from high-grade leathers, including full-grain calfskin, suede, and exotic skins from the world's most renowned tanneries.